We are always on the look out for projects and events which we can get involved in. While the BID is about improving the look of the town we are also focused on improving the footfall and business in the town during the out of season months.
If you think you have an idea for an event or would like to see something improved please get in touch with us using the form below.
T. 01736 792121
E. info@stivesbid.co.uk
St Ives Bid Ltd.
The Guildhall
Street-An-Pol
St Ives
TR26 2DS
Contacts and Report It
NOISE NUISANCE
Neighbour noise (e.g. loud music, barking dogs) can constitute a statutory nuisance if this causes an unreasonable interference to the use and enjoyment of your home. Visit www.cornwall.gov.uk/noise for further details, including how to make a complaint to the Cornwall Council’s Community Protection 4 team.
Telephone 0300 1234 212
FULL LITTER/DOG BINS
This can be used to report a public litter bin or public dog waste bin that requires emptying – the contractor aims to empty full bins within 48 hours.
Cornwall Council – report it online service.
FLY TIPPING/ILLEGAL DUMPING
This report form can only be used for fly tipping incidents on public land, for instance on a highway, pavement or public open space. For fly tipping on private land, or privately-owned land, please contact 0300 1234 141 to pass the details to the team for further investigation.
STREET PERFORMERS
Phone 0300 1234 212 to report any problems with street performers. See the link below for the Cornwall Council Street Performers guide
STREET LIGHTING
This can be used for street lights / lamps not working, illuminated street signs not working, traffic lights not working, illuminated bollards not working.
Cornwall Council – report it online.
REFUSE & RECYCLING SERVICE
Cornwall Council – report it online service:
GRAFFITI & FLYPOSTING
Cornwall Council are responsible for the removal of graffiti from public areas and public buildings – they do not remove graffiti from post boxes, direction a bollards, bridges, telephone boxes, bus shelters or reflective road signs. Offensive graffiti is unacceptable, and Cornwall Council will endeavour to remove offensive or racist graffiti from council owned buildings within one day of reporting it to us. Non-offensive graffiti is removed within 2 working days. Cornwall Council are unable to remove graffiti from private property.
ANTI-SOCIAL BEHAVIOUR
To report incidents of anti-social behaviour, visit www.dc.police.uk where you can access the police’s online contact methods – WebChat and Crime Reporting Form. These are available to use 24 hours a day, 7 days a week.
If it is not an emergency, you can also report it to the police using 101.
Email 101@dc.police.uk
Telephone 101 (In an emergency always call 999)
STREET WORKS
This can be used for traffic lights at roadworks, scaffolds (dangerous, unlit, unlicensed or causing obstruction), hoardings (dangerous / causing obstruction), banners or bunting causing obstruction or offence, traffic management at roadworks.
Cornwall Council – report it online
DOG FOULING
Cornwall Council – report it online service:
STREET TRADERS
Phone Cornwall Council Licensing team on 0300 1234 212 or get in touch with them via licensing@cornwall.co.uk to report any issues regarding street traders licensing.
HIGHWAY FLOODING
Cornwall Council – report it online service
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DRUG LITTER
If you find discarded needles or drug related litter, do not attempt to pick it up. Please report the location to Cornwall Council’s Waste Management Team via the webpage www.cornwall.gov.uk/needles or telephone 0300 1234 141.
PUBLIC TOILETS
The Public Toilets in St Ives are maintained by St Ives Town Council, if you have spotted an issue with them please either use the phone number above or click on the button below and fill out the Report It form.
You can phone the St Ives Town Council on 01736 797840, email via the button below, or fill in the Report It form on the Town Council website (click below).
Begging
Report to police via 101, or via Shopwatch
SAFEGUARDING CHILD/YOUNG PERSON
The Multi-Agency Referral Unit (MARU) provides a multi-disciplinary response to concerns about the welfare or safety of a child or young person in line with statutory guidance from Our Safeguarding Children Partnership for Cornwall and the Isles of Scilly.
If you have immediate concerns or are worried about a child or young person’s safety please telephone the MARU on 0300 123 1116.
Hate Crime
If you or someone else is in danger, injured or offenders are nearby, ring 999. In a non-emergency please call 101. You can also text 67101 or email: 101@dc.police.uk If you are deaf, hard of hearing or have any speech impairment, in an emergency dial Minicom/Textphone 18001. If it is not an emergency, dial 18001 101.
DOMESTIC ABUSE & SEXUAL VIOLENCE
If you or anyone you know is experiencing domestic abuse or sexual violence and there is immediate danger please call the 999. If you can’t talk, make sure the police know you are there by coughing or tapping the handset, or by dialling 55.
You can also text 67101 or email: 101@dc.police.uk If you are deaf, hard of hearing or have any speech impairment, in an emergency please dial Minicom/Textphone 18001. If it’s not an emergency, dial 101.
SAFEGUARDING ADULTS
If you’re an adult experiencing abuse or neglect, or if you’re concerned about an adult possibly experiencing abuse or neglect, contact us on: Telephone 0300 1234 131 (out of hours number 01208 251300).
Email: accessteam.referral@cornwall.gov.uk
ROUGH SLEEPING
Contact Streetlink via www.streetlink.org.uk or 0300 500 0914 (or 999 if they need urgent medical assistance). If you are sleeping rough and need help, contact the Cornwall Housing Options Team on 0300 1234 161 or drop into a Cornwall Council Information Service Office (formerly called One Stop Shop)
If you are unsure which service you need AskNED the online non-emergency directory can help. Visit www.dc.police.uk/AskNED.
